MSP Admin user guide
Guide to company configurations reserved for users with the MSP role.
General
Creation of a new company
The creation of a new company can take place after the kick-off meeting and the client's receipt of the user list and two logos. The subdomain to be u...
Dashboard Company Admin/ MSP
Within the Dashboard , users with the role of MSP or Company Admin will have access to: Calendar of all releases and start/end dates of phishing ...
Featured Company - Alert
The "Featured Company" section of the dashboard is designed to simplify and optimize the management of Companies that require urgent attention. Th...
Company States
Managing the states of Companies is a crucial aspect for the proper monitoring and administration of the platforms. Each state represents a phase in...
Company Configuration
Once the company has been created, you will land on the section " Configuration > General ". In this section, you can enter some additional informat...
Company Management Section
In the "Company Management" section, users with the MSP (Managed Service Provider) role have the ability to view and manage all the companies un...
People/ Org/ Licenses
Licence Creation
The licences of each training program (Awareness or Channel) enable users to view the training content. In the case of phishing, however, they enable ...
Licence Expiration Management
When a phishing campaign is scheduled to start on a specific date (for example, August 26) and the associated license expires on a later date (for exa...
Licence Assignment Based on Organization
It is possible to manage the assignment of licenses for various services in a completely automatic way, based on the value of a specific org (organi...
Paths
Assigning a Path to a Company
Awareness and Channel service training paths can be assigned in the “Manage company> Setup” section and select the specific service for which the path...
Assign a Path Based on the Organization
It is possible to assign training paths to users using a specific Organization as a distinguishing criterion. For example, you can upload a list of...
Associate a Preliminary Path to Another Path
The following document details the procedures for associating a preliminary path with another training path. Completing the preliminary path is ther...
Custom Awareness Content
The Cyber Guru platform, in addition to offering a wide range of content for Cyber Security training, is open to integrating client-specific training ...
Options
Custom Sender for Sending Communications
It is possible to customize the sender of emails sent by Student Caring, but it is necessary to first perform some technical operations with the suppo...
Customize Support Email
You can customize the support email displayed within the platform in the "Support" section. By default, the Cyber Guru support email "support@cybergur...
User Alignment
When new users are added to the platform, it is possible to manage the alignment of users to the company's releases through a checkbox in the company ...
Mandatory Viewing of Videos
There is a checkbox that allows you to choose whether to make the complete viewing of video content mandatory. If the checkbox is checked , users wil...
Hiding Phishing Reports from Users
In the section "Company Management > Setup > Options" under the "Phishing" heading, there is a checkbox that, if checked, allows you to hide the phish...
Hiding Gamification
Within the section "Company Management > Setup > Options," under the item "Gamification," it is possible to manage the visibility of certain aspects r...
Championships
For each training path that awards points (Awareness service), it is possible to enable a "championship". The championship allows you to define a sta...
Hide the Sidebar
Managed Service Providers (MSPs) have the ability to centrally manage the user interface of the Companies they administer. One of the available option...