FAQs
Platform
What is the Cyber Guru 2.0 platform?
It is an e-learning platform dedicated to the topic of awareness in the field of cyber security, where you will be able to follow the training program...
How do I access the platform to start participating?
To participate, simply click on the "Access the Platform” button found in the email you will receive upon activation of the service. It is recommended...
Where do I find my login credentials?
You will receive your first login information via e-mail.
What should I do if I forget my login password for the Cyber Guru platform?
If you have forgotten your password to access the platform, you need to: Go to the login page; Click on "Forgot Password?"; Enter your email address o...
Can I access the platform only in the office?
The Cyber Guru platform can also be accessed in Smart-Working mode. The platform is also accessible from smartphones and tablets.
Ranking and Teams
Can I check my team's scores and advancements in the rankings?
You can check your own progress and your team's score in the dedicated section “Rankings”
How do I find out the name of my Team?
In the upper right corner, next to the initials of your name, you can see the name of the Team of which you are a member.
How do I access the platform to start participating?
To participate, simply click on the "Access the Platform” button found in the email you will receive upon activation of the service. It is recommended...
How do I understand the scoring?
Consult the Regulations present within the platform in the “Information” section.
I can't download the certificate of participation
In the "Acknowledgements" section, the certificate of participation will be available for download when you complete the course.
Modules and lessons
Why is a piece of content locked?
Lock due to the principle of sequentiality : Modules and episodes follow a sequential order, which means that you need to complete the previous conten...
How do I understand my test results?
The result is communicated at the end of the test. To check the details of the activities at a later time you need to return to the activity that is t...
Can I follow a module already completed?
The modules, once activated, are always available whenever you access the platform.
Can I interrupt the e-learning session and continue at another time?
Can I interrupt the e-learning session and continue at another time?
What tools do I have at my disposal?
Within the dashboard in the specific section “Your activities”, you can access your training content and consult your progress. Each lesson can be enj...
Can I download the textual lesson?
A PDF of the lesson can be downloaded within the desired module.
Can I recover previous modules?
Previous modules are always available on the platform, and it is possible to recover lessons at any time.
How many questions do I need to be able to pass to get into the next lesson?
To pass the learning test at the end of the lesson, you must achieve a score of at least 3 correct answers out of four. If you have any doubts, you ca...
How does the program work?
The Cyber Guru 2.0 training program consists of three different training sections: Cyber Security Awareness, Phishing and Channel. Cyber Security Aw...
How much time do I have to take advantage of the module?
It is recommended to take advantage of the module during the month; in any case, the modules always remain available in the platform once released.
How many modules are available per month?
The Organization has full decision-making autonomy over the scheduling and timing of the release of training objects.
When I have finished the active module, can I continue the course?
You will need to wait for the next release to take advantage of the next active module.
The modules, once activated, are always available whenever you access the platform.
The training contents are included in the training plan according to a preparatory criterion, for which it is necessary to "overcome" them to proceed ...
How many times can I repeat the test at the end of the lesson?
The tests can be replicated without any attempt limits, except for the cups.
How can I change the display language on the platform?
Log in to the platform. Click on the arrow next to your initials in the top right corner and select "Profile". On the profile settings page, you will ...
Why is the percentage of completed activities not updating in real time?
The percentage of completed activities does not update in real time. The update occurs throughout the day, so it is possible that the system may take ...